Back
Qu'est-ce qui distingue votre entreprise?
Cette entreprise de déménagement n'a pas encore répondu à cette question.
Services
Déménagement international
À propos
Aucune information disponible sur ce déménageur.
Galerie
Voir tous les projets
Sirelo demande...
Quel est votre police d'assurance? Comment gérez-vous les éventuels dommages?
Cette entreprise de déménagement n'a pas encore répondu à cette question.
Quel est le meilleur conseil que vous donneriez aux clients?
Cette entreprise de déménagement n'a pas encore répondu à cette question.
Avez-vous déménagé avec ce déménageur?
Nous serions ravis de connaître votre expérience.
Avis
Sofiane Dudu
8 octobre 2024
on Google
Disastrous experience with a transport company - absolutely avoid them
We chose this company for our move to Morocco, and we bitterly regret our decision. First, they demanded full payment before delivery, leaving us with no recourse once problems arose.
Upon arrival, our belongings were in a deplorable state: several boxes were dirty, some had been opened, and personal items were missing. Most frustratingly, the contact person, Nordine, didn't seem to take any responsibility whatsoever. Communication, which was fairly good initially, completely changed once they took our belongings. When faced with the problems, Nordine's tone changed, and he became dismissive, believing he didn't have to justify the missing items.
And to top it all off, he ended up blocking our phone number, preventing any contact to resolve the situation.
We are extremely disappointed and would not recommend this company to anyone. A disastrous experience from beginning to end.
We chose this company for our move to Morocco, and we bitterly regret our decision. First, they demanded full payment before delivery, leaving us with no recourse once problems arose.
Upon arrival, our belongings were in a deplorable state: several boxes were dirty, some had been opened, and personal items were missing. Most frustratingly, the contact person, Nordine, didn't seem to take any responsibility whatsoever. Communication, which was fairly good initially, completely changed once they took our belongings. When faced with the problems, Nordine's tone changed, and he became dismissive, believing he didn't have to justify the missing items.
And to top it all off, he ended up blocking our phone number, preventing any contact to resolve the situation.
We are extremely disappointed and would not recommend this company to anyone. A disastrous experience from beginning to end.
Priscilla Tironi
1 septembre 2024
on Google
A word of advice: don't use them and use a professional and trustworthy mover and carrier!
Moving between Morocco and France in July 2024. What can I say? Upon loading, an additional 1,800 dirhams must be paid to those present, thus failing to comply with the clauses stated in the quote. Of course, if you don't give the money, you must find an alternative solution. When they arrive at 7 p.m. instead of 2 p.m., and they push the customer against the wall because loading is normally the responsibility of Ptrans, you can only pay! The delivery conditions stated when signing the contract were not respected: no rags at the end and no change placed on pallets to facilitate handling. A more than shameful and unprofessional loading where the furniture is piled on top of lighter boxes. Almost all of our furniture is either damaged or completely destroyed; Washing machine not delivered and still on vacation in Casablanca, not to mention missing boxes! Despite having taken out insurance, the carrier tells the customer that, unfortunately, they had to give the furniture and broken belongings to the driver upon delivery. A joke? Not at all... My children would probably have had to live without furniture and belongings since, in the end, the driver could have taken everything back. Not to mention that you discover the breakages and damages present in the boxes when you open them, but it's impossible to do so upon delivery because if the driver arrives late for the next delivery, you pay penalties! In short, either this company's insurance is as deplorable as it is, or you're paying for a service you didn't subscribe to.
In short, look for another, more professional carrier.Lire la suite
Moving between Morocco and France in July 2024. What can I say? Upon loading, an additional 1,800 dirhams must be paid to those present, thus failing to comply with the clauses stated in the quote. Of course, if you don't give the money, you must find an alternative solution. When they arrive at 7 p.m. instead of 2 p.m., and they push the customer against the wall because loading is normally the responsibility of Ptrans, you can only pay! The delivery conditions stated when signing the contract were not respected: no rags at the end and no change placed on pallets to facilitate handling. A more than shameful and unprofessional loading where the furniture is piled on top of lighter boxes. Almost all of our furniture is either damaged or completely destroyed; Washing machine not delivered and still on vacation in Casablanca, not to mention missing boxes! Despite having taken out insurance, the carrier tells the customer that, unfortunately, they had to give the furniture and broken belongings to the driver upon delivery. A joke? Not at all... My children would probably have had to live without furniture and belongings since, in the end, the driver could have taken everything back. Not to mention that you discover the breakages and damages present in the boxes when you open them, but it's impossible to do so upon delivery because if the driver arrives late for the next delivery, you pay penalties! In short, either this company's insurance is as deplorable as it is, or you're paying for a service you didn't subscribe to.
In short, look for another, more professional carrier.Lire la suite
Nayssa 94
31 août 2024
on Google
Impeccable service, a company with extensive experience in the field. The staff is highly qualified, including Mr. Nourredine, who was always available and professional. I sent a motorcycle to Morocco; its transport went smoothly and it was received in excellent condition.
I would like to thank the entire team, especially Mr. Nourredine and Mr. Said.
SADKI Tarik.
I would like to thank the entire team, especially Mr. Nourredine and Mr. Said.
SADKI Tarik.
jean marc deltombe
6 février 2024
on Google
Moving from Lille to Casablanca. All my packages arrived safely. I'm generally satisfied, but with the following drawbacks: the price increased by 25% compared to the initial quote, even though the volume had increased by 10%. Payment was mandatory upon customs clearance, with acceptance of the price increase. There was a two-week delay compared to the estimated delivery date. There was no real-time tracking via barcode. Fortunately, Mr. Nourredine was available to answer all my messages. In summary: the move offered good value for money, though there were a few uncertainties. Better communication and a smoother process would be appreciated.
Ahmad Achougui
30 août 2023
on Google
Hello, I moved with this company, everything went well except for the delivery time, which was not respected. 20 days instead of 10 days.
